Automate your facilities helpdesk and reduce request processing time by up to 90%.

AI reads incoming service requests, categorises issues, drafts contractor dispatch, and prepares tenant responses automatically.

Your helpdesk team simply reviews and clicks approve.

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Typical Workload

Manual Processing Takes Hours Daily

Here's what a typical facilities helpdesk handles:

Current Manual Process

100 service requests per day
5 minutes to process each request
≈ 8 hours of admin work per day

With AI Assistance

100 requests × 30 seconds review
AI handles categorisation & drafting
≈ 50 minutes admin per day
The Solution

AI That Works Alongside Your Existing Systems

We don't replace your helpdesk — we make it smarter.

Automated Request Processing

Our AI reads incoming service requests, identifies the issue type, priority level, and suggests the most appropriate contractor from your network.

✓
Automatic categorisation of service requests
✓
Priority assessment based on issue type
✓
Contractor matching from your approved network
✓
Draft customer acknowledgments
✓
Pre-written contractor notifications
✓
Escalation flagging for complex issues

Integration Points

✉
Email Systems

Outlook, Gmail, Exchange

🎫
Helpdesk Platforms

Joblogic, Service Now, UpKeep, Planon & Others

📊
Reporting Tools

Dashboard analytics and insights

How It Compares

Facilities Helpdesk Workflow Today vs AI Assisted

See the difference our AI makes to your daily workflow.

Current Workflow (Manual)

Customer Email
↓
Helpdesk reads email
↓
Helpdesk categorises issue
↓
Helpdesk decides urgency
↓
Helpdesk logs job in system
↓
Helpdesk contacts contractor
↓
Helpdesk replies to customer
≈ 5 minutes per request

AI-Assisted Workflow

Customer Email
↓
AI reads request
↓
AI categorises issue
↓
AI drafts contractor dispatch
↓
AI drafts tenant response
↓
Helpdesk reviews and approves
≈ 30 seconds per request
Human Oversight

AI Assists, Your Team Decides

Every AI recommendation is reviewed and approved by your helpdesk team before any emails are sent or job tickets are created.

Human Review Interface Screenshot

Human Oversight Process:

1
AI Analysis Complete

AI categorises urgency & category, then drafts job ticket and email responses automatically

2
Human Review Gateway

Your team reviews all AI recommendations before any emails are sent or job tickets are created in your FM software platform

3
One-Click Approval

Approve and execute all communications and job creation with a single click

4
Time Saved

The entire process takes 30 seconds instead of 5 minutes of manual work

Key Benefits

Transform Your Helpdesk Operations

Designed specifically for the unique needs of facilities management teams.

⏱️

Reduce Processing Time

Cut average service request processing time from 5 minutes to 30 seconds per request.

🎯

Improve Accuracy

Consistent categorisation and contractor matching reduces human error and improves response quality.

📈

Handle More Volume

Process significantly more requests with the same team size, scaling operations without hiring.

😊

Better Customer Experience

Faster acknowledgments and more accurate contractor assignments lead to quicker issue resolution.

🔄

Easy Integration

Works alongside your existing systems without requiring expensive platform changes or staff retraining.

📊

Data Insights

Gain visibility into request patterns, contractor performance, and operational efficiency metrics.

Target Audience

Who This Is For

Built specifically for operations teams managing high-volume service requests.

Best Suited For:

  • 🏢
    Facilities Management Companies

    Managing commercial buildings and multi-site operations

  • 🏠
    Property Management Companies

    Handling tenant service requests across portfolios

  • ⚙️
    Multi-site Operations Teams

    Coordinating maintenance and soft FM services

Ideal Fit:

50+
Sites Managed
200+
Requests per Week
Multiple
Contractor Networks

Companies handling high volumes of service requests see the biggest operational impact from AI automation.

System Integration

Works Alongside Your Existing Tools

Our AI integrates with your current workflow without replacing existing systems.

Email Systems

  • Microsoft Outlook
  • Gmail
  • Exchange Server
  • Any IMAP/POP3 email

FM & Helpdesk Platforms

  • Joblogic
  • ServiceNow
  • Planon
  • UpKeep
  • Other CAFM systems

Workflow Integration

  • Existing helpdesk processes
  • Contractor management
  • Reporting dashboards
  • Custom workflows

No System Replacement Required: The AI layer sits alongside your existing tools, enhancing them rather than replacing them. Your team keeps using familiar systems while gaining AI automation.

Testing Program

Ready to See How AI Can Transform Your Helpdesk?

Book a product overview call to understand how our AI tools can streamline your helpdesk operations.

Book Product Overview Call

Schedule a call to see how our AI tools work and discuss how they could integrate with your helpdesk operations.

  • Free access during testing period
  • Direct input into product development
  • Custom integration support
  • Priority access to full platform when released
  • Dedicated support throughout testing

Data Promise: Your data is never sold or used to train third-party models. Full confidentiality guaranteed.

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